User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the YoYo online casino. They explain the relationship between us and our users, describe account responsibilities, and outline how we handle deposits, withdrawals, promotions and disputes. By using our site you agree to comply with these terms and any additional rules published on the site.

Account responsibilities

We require that each player maintains accurate account details and keeps login credentials confidential. You are responsible for all activity on your account. Only one account is permitted per person, household or payment method unless we explicitly agree otherwise. We may suspend or close accounts where we suspect fraud, abuse, bonus manipulation, money-laundering or other breaches of these terms.

Limits and responsible play

Players can set deposit limits, session reminders, time-outs and self-exclusion through the account settings or by contacting support. We expect users to play responsibly; repeated breaches of responsible gambling rules may result in account restrictions or closure.

Eligibility requirements

To register you must meet the minimum legal age for online gambling in your province or territory and be located in a jurisdiction where our services are permitted. You must provide truthful personal information and notify us of any changes. Accounts created from restricted jurisdictions or by underage users will be closed and funds may be withheld pending verification.

Acceptable platform use

Our platform is for lawful, personal gaming only. You must not use the site for any illegal purpose, to launder funds, or to exploit software or promotions. Collusion, use of bots, sharing of accounts or attempts to manipulate game outcomes are strictly prohibited and may result in forfeiture of winnings and account termination.

General bonus and promotion rules

All promotions are subject to specific bonus terms which form part of these Conditions. Bonus funds and free spins are conditional and may carry wagering requirements, maximum bet limits while wagering is active, restricted games and expiry periods. We reserve the right to refuse, withhold or reclaim promotional rewards where we suspect abuse, error or violation of promotion rules.

Deposits and withdrawals

Payments are processed using the methods shown in the cashier. We may require identity, address and payment verification before processing withdrawals. Documents typically include government ID, utility bills and proof of payment method. Withdrawals may be subject to internal review and anti-money-laundering checks; funds may be temporarily held while checks are completed. Any fees charged by payment providers are outside our control and will be disclosed where applicable.

Account verification

We will ask for KYC documents when necessary. Failure to provide requested documents may delay or prevent withdrawals. We aim to process verified withdrawal requests promptly once checks are complete.

Dispute resolution

If you have a question or dispute, contact support at [email protected]. We will attempt to resolve issues directly. If a resolution cannot be reached, disputes may be escalated for independent review in accordance with the dispute process published on the site.

Updates to terms and conditions

We may update these Terms from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use after updates means you accept the revised terms. If you do not agree with a change, you should stop using the service and close your account according to the account closure process.