YoYo Casino Terms and Conditions

These Terms and Conditions set out the rules that govern use of the YoYo online casino platform and describe the relationship between us and our users in Canada. We explain account responsibilities, eligibility, acceptable use, promotion rules, payment handling, and how disputes and updates are managed. By registering or using the platform you agree to follow these terms.

Account responsibilities

You are responsible for maintaining accurate account information and for all activity that occurs under your account. Keep your login details secure and notify us immediately if you suspect unauthorised access. We may require identity and address verification before processing withdrawals or when security checks are triggered. Account limits, including deposit, loss and wager limits, may be set by you or by us for security and responsible gambling reasons.

Eligibility requirements

To open and hold an account you must meet the minimum legal gambling age in your province or territory and not be located in a restricted jurisdiction. Only one account is permitted per person, household or where otherwise specified in the terms. We reserve the right to refuse registration or close accounts that do not meet eligibility criteria or that appear linked to fraudulent activity.

Acceptable platform use

Use the site only for lawful gaming activity. Behaviour that aims to manipulate games, exploit promotions, use automated betting tools, collude with other players or otherwise abuse the platform is prohibited. We may suspend, limit or close accounts and withhold funds where misuse, fraud or abuse is suspected. Chargebacks, disputed card transactions or attempts to circumvent our checks are treated as serious breaches.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific rules that we publish with each offer. Bonus funds usually carry wagering requirements, maximum bet limits while wagering is active and game contribution rules. Offers may be limited to eligible players, may require opt-in and can be withdrawn or changed at our discretion. Winnings from bonuses may be withheld pending verification and must be wagered before withdrawal where stated.

Deposits and withdrawals

Payment options and processing times vary by method and may be displayed in CA$. We require verification documents before processing withdrawals and may place temporary holds on accounts while conducting checks. Withdrawal limits, maximums and any fees will be shown in the cashier. We are not responsible for charges applied by your bank or payment provider.

Dispute resolution

If you have a complaint contact our support team so we can attempt to resolve the matter. We will investigate and respond in a timely manner. If we cannot reach an agreement, the dispute may be escalated in accordance with applicable law. Both parties agree to act in good faith while any complaint is under review.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Notice of material changes will be posted on the site or sent to your registered contact details. Continued use of your account after changes are posted constitutes acceptance. If you do not agree with an update you should stop using the service and contact support.