Contact our team
If you have questions, account-related issues, technical concerns or general feedback, the YoYo support team is ready to assist you. Reach out for help with deposits, withdrawals, identity checks, game access or performance issues and we’ll guide you through the steps. Support is available via live chat, email and phone; you can also report bugs or suggest improvements and our team will follow up promptly. Our payments team can also help with deposit holds and payout enquiries during business hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (billing & account queries) (response within 24h) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +1 416 528 3491 (voice & SMS) |
| Working hours | 24/7 (live chat); Mon-Fri, 09:00-18:00 (phone) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or to submit documents. Please send messages to [email protected] with a clear subject line and your current contact details to avoid processing delays. Include your account ID and a brief description so we can address your request quickly and securely.
Submit your enquiry
Name Email Message Send messageResponse Time
Our support team aims to respond quickly to all support requests. Most inquiries are answered within one business day. More complex issues that require verification or third-party checks may take longer depending on their nature. We will prioritize urgent cases where possible and keep you updated if additional time is needed.
Feedback
We’d love to hear from you. Share feedback, suggestions or ideas to help improve the site and services. Your notes are reviewed carefully by our team and used to refine features, promotions and support. Send your thoughts any time; we read every message and aim to act on changes that make the experience smoother for Canadian players.