Privacy & Data Protection
This Privacy Policy explains how YoYo collects, uses, stores and protects personal information when you use our online casino services in Canada. We value your privacy and describe below what information we collect, why we collect it, how we share it, and the choices available to you regarding your data.
Types of data we collect
Personal data
When you register an account we collect personal details such as your full name, date of birth, email address, phone number and billing address. We also collect identity verification documents when required for security and withdrawal processing.
Technical data
We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system, and location data where permitted. This helps us keep your account secure and improve site performance on mobile and desktop.
Transactional data
Transactional records include deposit and withdrawal history, payment method details, bet and game activity, and interaction history with customer support. These records support payments, account management and fraud prevention.
How we use your information
We use personal and transactional data to create and manage accounts, process deposits and withdrawals, verify identity, and deliver customer support. Technical data is used for security monitoring, fraud detection and service improvements. We may also use aggregated or anonymized data for analytics and reporting.
Data protection practices
We maintain organizational and technical safeguards to protect personal information from unauthorized access, loss or misuse. Access to your data is limited to staff and service providers who need it to perform their duties. We review security measures regularly and follow generally accepted industry practices to protect data in transit and at rest.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support login sessions, analyse site usage and deliver relevant content. Some third-party services we use may also place cookies. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.
User rights
Canadian users have the right to access their personal information, request corrections, and ask for restrictions on certain processing. You may also request that we delete account data subject to legal and regulatory retention requirements. We will provide information on how to exercise these rights upon request.
Access, correction and deletion of data
To access, correct or delete your information, contact our privacy team. We will respond to verifiable requests and may require identity confirmation before making changes. Certain transactional records may be retained for legal, tax or anti-money laundering purposes even after account closure.
Information sharing and third parties
We share information with payment processors, identity verification providers, fraud prevention services and other trusted third parties that support our operations. We require these providers to protect your data and use it only for permitted purposes. We do not sell personal information.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When we make material changes we will post the updated policy and indicate the revision date. For questions or privacy requests contact [email protected].