Data Privacy Policy

This Privacy Policy explains how YoYo collects, uses and protects the personal information you provide when you register, deposit, play or otherwise use our online casino services in Canada. We take your privacy seriously and describe below the types of information we collect, why we collect it, how we safeguard it and your choices about that information.

Types of data we collect

Personal data

When you open an account or contact us we collect personal information needed to operate your account. This may include your name, date of birth, residential address, email address, phone number, government-issued ID for verification, and payment details. We also collect KYC information when required to process withdrawals or meet our compliance obligations.

Technical data

We automatically collect technical information about your device and connection such as IP address, browser type, operating system, device identifiers, language settings and log data. This information helps us deliver the site, maintain security and improve performance on mobile and desktop.

Transactional data

Transactional records include deposits, bets, game history, wins and losses, bonuses claimed, and payment confirmations. We retain transaction details to manage your account, process payments and support dispute resolution or regulatory checks.

How we use your information

We use personal and technical data to create and manage your account, verify identity, process deposits and withdrawals, and provide customer support. Transactional data is used to record play history, enforce game rules and resolve payment or play disputes. We may also use aggregated, anonymized data for analytics to improve site stability and features.

Data protection practices

We protect your information using standard industry safeguards. Access to personal data is restricted to authorised staff and contracted service providers on a need-to-know basis. We use encryption for data in transit and maintain secure storage for data at rest. We also monitor accounts for suspicious activity and may take action to protect your funds and personal data, including temporary holds or additional identity checks.

Cookies and tracking technologies

We use cookies and similar technologies to remember your settings, keep you logged in, and improve site navigation. Third-party providers may place cookies for analytics, fraud prevention and marketing. You can manage cookie preferences in your browser, but disabling certain cookies may affect site functionality.

User rights

You have rights in relation to your personal information. These include the right to access the data we hold about you, request correction of inaccurate information, and request deletion where applicable. You may also object to or restrict certain processing activities and withdraw consent where processing is based on consent.

Access, correction and deletion of data

To request access, correction or deletion, contact our support team. We will verify your identity before responding. Some information may be retained where required for legal, regulatory, or legitimate business purposes such as fraud prevention, dispute resolution or record-keeping obligations.

Information sharing and third parties

We may share personal data with payment processors, identity verification providers, fraud prevention services, and other third-party vendors who support our operations. These providers are contractually bound to protect your data. Some service providers may operate outside Canada, in which case we take steps to ensure appropriate safeguards for cross-border transfers.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be posted on the site with the updated effective date. For questions or to submit privacy requests, contact us at [email protected].