Responsible Gambling

At YoYo we take responsible gambling seriously. We want every player to enjoy online casino games in a safe, controlled way, so we provide clear tools and support to help you manage play, protect your account, and get help if gambling stops being fun. This page explains our approach and the options available to Canadian players who want to stay in control.

Player protection principles

We focus on prevention, transparency and prompt support. We monitor account activity for signs of risk, verify player identity when required, and ensure that our staff respond quickly to requests for limits or account closures. Our goal is to make safer play straightforward and accessible.

Activity-control tools

Players can use built-in controls at any time to limit gambling activity. These tools are self-managed from your account settings and can also be applied or adjusted with help from our support team.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are flexible and take effect immediately or after a short processing period depending on direction of change. Typical minimums start around CA$10 and you can choose an amount that fits your budget.

Loss limits

Loss limits cap the total amount you can lose across a chosen period. Setting a loss limit helps you avoid chasing losses and keeps play within planned spending. You can change or remove loss limits subject to any waiting period described in your account controls.

Time limits and account breaks

Set session timers, daily play limits or automatic log-out rules to limit time spent playing. We also offer temporary account breaks for short cooling-off periods. These can be useful if you want to pause gambling while you consider next steps.

Self-exclusion

If you need a longer break, you can self-exclude for a set period or permanently close your account. Self-exclusion options typically include short-term breaks and longer terms such as several months or more. We will make exclusion effective quickly and provide information on re-entry procedures where applicable.

Recognizing problem behaviour

Watch for signs such as preoccupation with play, betting larger amounts than intended, borrowing to gamble, neglecting responsibilities, or unsuccessful attempts to cut back. If you notice these behaviours in yourself or someone else, consider using the tools above and seeking support.

Tips for staying in control

Set realistic deposit and time limits, stick to a budget, avoid gambling when stressed or under the influence, and use session reminders. Regularly review your account activity and contact support if you have concerns.

Professional help and support organisations

If you need additional help, contact provincial gambling support services, national helplines or organisations such as Gamblers Anonymous. Local counselling services and health providers can also offer guidance. If you would like assistance applying limits or self-exclusion on your account, contact our support team at [email protected].