YoYo Casino – Responsible Gambling Policy

At YoYo we are committed to safer play and protecting our players. We want everyone to enjoy their time on our site while keeping control of their activity. This page explains the measures we offer, the signs of problematic gambling, and practical steps you can take if you or someone you care about needs support.

Player protection principles

We prioritise player safety through clear rules, easy-to-use controls, and a supportive approach to risky behaviour. Our focus is on prevention, early intervention, and providing options that let players manage their account activity in a straightforward way.

Activity-control tools

We provide a range of account tools so you can control how you play. These tools are available in your account settings and can be changed at any time, subject to brief processing delays for longer measures.

Deposit limits

Set daily, weekly, or monthly deposit limits to manage how much money enters your account. Limits can be lowered instantly; increases may require a waiting period to ensure responsible use.

Loss limits

You can apply loss limits to cap how much you can lose over a set period. This helps keep gameplay within a predictable budget and reduces the chance of chasing losses.

Time limits and breaks

Choose session time limits or automatic log-out reminders to prevent extended play. Short account breaks are available for cooling off, and can be set for hours, days, or weeks depending on your needs.

Self-exclusion

If you need a longer pause, self-exclusion temporarily blocks access to your account for a set period. Self-exclusion requests are taken seriously and implemented promptly, with clear steps for reinstatement once the period ends.

Recognising signs of problematic behaviour

Early recognition helps stop problems from growing. Common signs to watch for include:

• Spending more time or money than intended
• Repeated attempts to chase losses
• Neglecting work, family, or daily responsibilities
• Borrowing money to gamble or hiding gambling activity
• Feeling stressed, anxious, or upset about gambling

Tips for maintaining control

• Create and stick to a preset budget for gambling activity
• Use deposit and loss limits and enable session reminders
• Take regular breaks and avoid gambling when tired or stressed
• Discuss concerns with a trusted friend or family member
• Remove saved payment details from your account if helpful

Professional help and support organisations

If you need more support, please contact your provincial or territorial gambling helpline, Gamblers Anonymous, or local health services for confidential advice. Professional counsellors can offer practical strategies, and many provinces operate 24/7 support lines and online chat services. If you would like assistance with account controls, contact our support team via [email protected] and we will help you access the tools you need.